ServiceAgent AI
Agentic customer service
- For
- Head of customer service or contact centre
- Entry
- CHF/EUR 20'000 excl. VAT · 3 weeksCustomer service or contact centre workshop as an alternative
- Licence impact
- Dynamics 365 Customer Service Enterprise, Contact Center, Copilot
- Marketplace
- 4 offers on Marketplace
When to bring it up
Growing enquiry volume with the same team; a contact centre or telephony system is to be replaced; an outdated knowledge base.
30-second pitch
The volume of enquiries is growing, your team is not. In Dynamics 365 Customer Service and Contact Center, AI agents resolve routine enquiries on their own and hand over the rest with full context; the service agents have been generally available since October 2025. In three weeks, Ambit sets up your case process across two channels, email and Teams telephony, Copilot included. Fixed price CHF/EUR 20'000 excl. VAT with five licences.
Addressed to the customer.
Proof points
- Handling time down from 15 to 9 minutes and 315% ROI over three years in the Forrester model (TEI 2024, commissioned by Microsoft, model organisation with 500 service staff).
Discovery questions
- How many enquiries could be resolved today without a person?
- How often does an enquiry end up with the wrong person?
- Who maintains your knowledge base?
Included in the fixed price
Customer Service incl. Contact Center, case process across 2 channels (email, Teams telephony), Copilot, 5 licences for 3 months, 3 process workshops
Not included
More than two channels, integrations with ERP, portals or third-party telephony, full data migration, custom code, production environment, customer-specific security model; the customer provides the Teams Phone licences
Email to the customer
Subject: AI agents in customer service – see them on your own process in three weeks Dear Ms … / Mr … As discussed: in three weeks, our partner Ambit sets up your case process in Dynamics 365 Customer Service and Contact Center: two channels (email and Teams telephony), Copilot included, at a fixed price with five licences. The first step is a 30-minute call with Christian Schipp. Book a slot: https://bookings.cloud.microsoft/bookwithme/user/98662bf7ec0e42ab81a332aa37b69d03%40ambit-group.com/meetingtype/h9XpD72X-E-qgoLRq36E2A2?anonymous&ismsaljsauthenabled Details: www.customerservice-accelerator.com/en Listed on Microsoft Marketplace: https://marketplace.microsoft.com/en-us/marketplace/consulting-services/ambitschweizag1616444400884.customer-service-accelerator?tab=Overview Kind regards