Field Service AI
AI in field service
- For
- Head of service and dispatch
- Entry
- CHF/EUR 22'000 excl. VAT · 3 weeksField service workshop as an alternative
- Licence impact
- Dynamics 365 Field Service, Copilot
- Marketplace
- 2 offers on Marketplace
When to bring it up
Frequent repeat visits, manual scheduling, paper reports, a wave of retirements among experienced technicians.
30-second pitch
A repeat visit costs you a technician day and costs your customer another day of waiting. Dynamics 365 Field Service brings job briefings, digital inspections and AI-assisted scheduling, and the knowledge of your experienced technicians stays in the company. In three weeks, Ambit builds your work order process with assets, technicians and the mobile app, fixed price CHF/EUR 22'000 excl. VAT, five licences included.
Addressed to the customer.
Proof points
- 12% fewer repeat visits by year 3 and 346% ROI in the Forrester model (TEI 2023, commissioned by Microsoft; models the platform without AI features).
Discovery questions
- How often do your technicians go out twice because parts or information were missing?
- How much time goes into writing reports in the evening?
- What happens to the know-how when your most experienced technicians retire?
Be upfront
Voice-based reporting and the Scheduling Operations Agent are in preview; general availability is planned for 2027.
Included in the fixed price
Field Service with work order process, assets, technicians, scheduling and mobile app, 5 licences for 3 months, 4 process workshops
Not included
Integrations with ERP or portals, full data migration, custom code, production environment, customer-specific security model
Email to the customer
Subject: AI in field service – see it on your own process in three weeks Dear Ms … / Mr … As discussed: in three weeks, our partner Ambit builds your work order process in Dynamics 365 Field Service – with your assets, technicians and the mobile app, at a fixed price with five licences. The first step is a 30-minute call with Christian Schipp. Book a slot: https://bookings.cloud.microsoft/bookwithme/user/98662bf7ec0e42ab81a332aa37b69d03%40ambit-group.com/meetingtype/h9XpD72X-E-qgoLRq36E2A2?anonymous&ismsaljsauthenabled Details: www.fieldservice-accelerator.com/en Listed on Microsoft Marketplace: https://marketplace.microsoft.com/en-us/marketplace/consulting-services/ambitschweizag1616444400884.field-service-accelerator?tab=Overview Kind regards